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How We Keep Your Account Safe

When you open an account at juarabola and fund it through DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity, process withdrawals…

Encryption for all account dataPayment info never stored on our serversWithdrawal verification in under 24 hoursYour control over your data
Explore the Lobby Read FAQ
juarabola How We Keep Your Account Safe
REACH OUR TEAM

Privacy Support & Data Requests

Email Support Contact our data team at [email protected] with requests to access, update or delete your personal data. Response within 7 business days.
Live Chat Open your account and head to Help in the lobby. Our agents can explain what data we hold on your profile and guide you through any access request.
Account Settings Update your email, phone number and payment methods directly from Settings. Changes take effect immediately on your next login.
DATA SECURITY INSIDE

How We Handle Your Privacy Day to Day

Deposit Security

DANA, OVO, GoPay and QRIS payments are processed through encrypted channels. We never see your full card or wallet PIN. Deposits clear within seconds; we discard temporary payment tokens after each transaction.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby settings. No third-party tracking pixels follow you across the web. You can disable non-essential cookies in your browser anytime.

Account Access

Your password is hashed and never read by staff. Two-factor authentication is available in Settings for extra security. If you forget your login, we verify your identity via email or phone before resetting it.

Data Retention

We keep your account data for as long as your account is active. After you close it, most data is deleted within 90 days. Transaction records for DANA, OVO, GoPay and QRIS transfers are retained for 5 years to meet local law requirements.

Staff Access

Only our fraud and customer-support teams can view your account details, and only when needed. All access is logged and audited monthly. Payment data is never accessible to marketing or analytics staff.

Data Breach Response

If we detect unauthorized access to your account, we notify you within 24 hours via email and phone. We'll guide you through a password reset and review transaction history for fraud.

Privacy & Data – Your Questions Answered

Yes. Email [email protected] with your account email and phone number. We'll send a full data export (your profile, deposit history, account settings, and game play logs if you request them) within 7 business days. This is your legal right under Indonesia data protection standards.

Transaction records are retained for 5 years to comply with Indonesian financial regulations and anti-money-laundering requirements. Your account profile data and game history is kept only while your account is active, then deleted within 90 days of closure.

No. We do not sell or rent your personal data. We share transaction details only with your bank or e-wallet provider (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals, and with law enforcement only if legally required. All third parties sign strict confidentiality agreements.

Request account closure through your Settings menu or email [email protected]. We'll deactivate your account immediately and delete personal data within 90 days. Transaction records for compliance stay for 5 years but are separated from your profile.

Your password is hashed using industry-standard encryption and never stored in plain text. Our staff cannot read or reset your password without your verification. Enable two-factor authentication in Settings for an extra security layer on top of your password.

All payment transactions are encrypted end-to-end. We never store your full card number, bank account number, or e-wallet PIN. Payment tokens are temporary and deleted immediately after each transaction clears. Your bank and e-wallet provider handle the final transfer securely.

Yes. Essential cookies (login, lobby settings) are required to use the platform, but you can disable non-essential and analytics cookies in your browser settings or in juarabola's Privacy Settings page. Opting out does not affect your ability to play or withdraw funds.

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